have occurred on some CVS/caremark claims: <<HOST UNAVAILABLE>>.

please assist plan members and resubmit applicable rejected claims. Please contact

the plan member as appropriate once a paid claim has been captured. If the plan

member has paid cash and received the medication, please resubmit the claim and

refund the member as appropriate.

As a reminder, per the Caremark Provider Manual, from time to time, unscheduled

system maintenance or other circumstances may occur when the adjudication

platform(s) may not be available to adjudicate claims for a limited time. At any time, a

Provider may contact the Pharmacy Help Desk for assistance or information regarding

any claim processing related question. Pharmacy Help Desk Representatives are

available 24 hours a day, 7 days a week.

RXBIN: 610502

RXPCN: AETCRXC

Member ID format: 12 bytes numeric

The new network doesn’t include all pharmacies. It’s a smaller network of pharmacies.

As a participating pharmacy in this network, you can provide pharmacy services for

members in these plans. Please help our members with transferring prescriptions from

a nonparticipating pharmacy, if they ask. And, just use your standard guidelines.